Privacy Policy

Last updated: March 1, 2026

1. Data Collected

SupportDesk collects the following data as part of its operation:

• Account information: name, email address, password (hashed).
• Usage data: tickets, messages, feedback, satisfaction surveys.
• Technical data: IP address, browser type, connection data.
• Customer data (widget): external ID, email, name — transmitted by the integrating application.

2. Use of Data

Your data is used exclusively to:

• Provide and improve the customer support service.
• Authenticate users and secure access.
• Generate anonymized usage statistics.
• Send service-related notifications (SLA alerts, ticket responses).

3. Data Sharing

We never sell your data. It may be shared with:

• Infrastructure hosting providers (servers, databases).
• Competent authorities, only upon legal request.

4. Security

Passwords are hashed with bcrypt. Communications are encrypted via HTTPS/TLS. Authentication tokens (JWT) have a limited lifetime.

5. Retention

Data is retained as long as your account is active. After account deletion, data is erased within 30 days, unless legally required to retain it.

6. Your Rights

Under GDPR, you have the right to access, rectify, delete and port your data. Contact us at privacy@supportdesk.com.

7. Cookies

SupportDesk only uses technical cookies necessary for the service (authentication, session). No advertising or tracking cookies are used.

8. Contact

For any questions regarding this policy: privacy@supportdesk.com