Terms of Service

Last updated: March 1, 2026

1. Acceptance

By using SupportDesk, you agree to these terms of service. If you do not agree, please do not use the service.

2. Service Description

SupportDesk is a customer support microservice providing:

• A ticketing system with SLA management.
• An embeddable widget for client applications.
• An admin dashboard for support agents.
• A REST API and webhooks for integration.

3. Accounts and Access

• You are responsible for the confidentiality of your credentials.
• Each application (tenant) is isolated. You only access data from your organization.
• The application administrator is responsible for managing agents and their access.

4. Acceptable Use

You agree not to:

• Use the service for illegal or abusive purposes.
• Attempt to access data from other tenants.
• Deliberately overload the infrastructure (DDoS, spam).
• Transmit malicious content through tickets or the widget.

5. Data and Ownership

You retain ownership of your data. SupportDesk claims no rights over content you create (tickets, messages, articles). Upon termination, you can export your data via the API.

6. Availability

SupportDesk strives to maintain maximum availability. However, interruptions may occur for maintenance or updates. Enterprise plans include a guaranteed availability SLA.

7. Limitation of Liability

SupportDesk is provided "as is". We do not guarantee the absence of bugs or interruptions. Our liability is limited to the amount paid for the service over the last 12 months.

8. Termination

You can terminate your account at any time. SupportDesk reserves the right to suspend or terminate an account in case of violation of these terms.

9. Changes

These terms may be modified. In case of significant changes, you will be notified by email at least 30 days before they take effect.

10. Contact

For any questions: legal@supportdesk.com